What a month it has been! We launched the Mobile Rapid Response Crisis Units and celebrated the SOUND of Hope Gala, raising crucial funds to expand our work. A special thank you to DK Metcalf for spotlighting SOUND Deaf Services in the My Cause My Cleats campaign. As we enter the season of giving, your support helps us touch 15,000 lives in 2024. Thank you for making a difference. Wishing you a joyous holiday season!
As we embark on a new year, now is the time to reflect on the journey behind us and our aspirations for the year ahead. In 2023, our organization navigated change, met new challenges, and strengthened our operational efficiency and care delivery.
Words like “lockdown,” “social distancing,” “mask mandates,” and “herd immunity” became our common language in the aftermath of the pandemic. While these words carried significance to us all, another word emerged as Sound’s truth this past year: “resilience.” Our clients, our team members, and our leadership team were faced with ongoing obstacles and hard realities that truly tested us. And revealed a lot about us, too.
Organizationally, Sound prevailed, thrived even, over the past year. The pandemic thrust us into “triage mode,” where we quickly responded to the challenges it presented. We did not hesitate to take care of our team members, by extending paid sick leave and administrative pay for team members who had to stay at home to care for loved ones while working, and provided premium pay levels to team members who, due to client need, worked onsite at our locations. We rapidly outfitted each team member, more than 500 professionals with laptops so that team members could work from home when we all went into lockdown.
This past year, Sound acquired Community Psychiatric Clinic, a well-regarded behavioral healthcare provider in King County. With the acquisition of CPC, Sound increased the number of people served annually to approximately 26,000. We added four additional outpatient locations and dozens of properties. Though we are now generating $85 million of revenue on an annual basis, with 17 locations, the acquisition reflects a first step in an intentional growth strategy for the organization that will ultimately expand our reach beyond King County.
Seattle Seahawks star DK Metcalf talks to Mackenzie Salmon about the 2024 NFL season and his role designing his cleats with AWS’ generative AI technology.
"The organization Sound, I recently learned ASL, and I wanted to bring more light on the deaf community, mainly here in Seattle which is basically my second home."
